our Services

The world’s next most talked about luxury hotel can be yours!

Property Development

A concept is much more than the design and physical layout of your property, a concept is what you want your property to be known and remembered for.

By applying our knowledge we develop hotels, resorts and restaurants that comply with not only the challenges of the markets today but also for the markets of tomorrow. Delivering high quality personal service, and leveraging the unique character of independent hotels, we create

  1. unique guest experiences
  2. increased guest satisfaction
  3. online reputation scores. Using our creative strategies and best practices we turn around hotels and reposition them to outperform their competitors to become local market leaders.

Brand Development

It is necessary for a meeting of minds to take place to evaluate & understand the desires of the property, the target audience, be it for a new brand or the repositioning and strengthening of an existing brand or taking a brand international. There is much more to a brand than meets the eye (logo.) We identify your target clients while handling all tangible and intangible elements of brand development.

Human Resources Support

Human Resources is the back bone of any property as it supports operations and back of house with the employees needed to do the job. This covers all the positions for General Manager to bell boy/receptionist who are the first to greet customers upon arrival. Our support offers to improve the contribution of the HR function to the achievement of your business objectives as well as the successful application of human resources processes and management.

This includes:

  1. Candidate selection
  2. Skills development
  3. Product knowledge development
  4. Refresher training and English if required
  5. On the Job training
  6. Train the Trainer programs

Counseling or Coaching

The first step in any effort to improve employee performance is counseling or coaching. Counseling or coaching is part of the day-to-day interaction between a manager and an employee who reports to them but, in many cases, some supervisors have never been trained on how to do this and therefore shy away for the task so we also ‘Train the Trainers”.

Quality Assurance Services

Quality Assurance is an integral part of the operational process with which we can evaluate the standards being maintained both “front of house” and of course most importantly “back of house”. We are committed to working within established parameters and the law to achieve business goals and maximize operational performance. Which includes:

  1. HACCP
  2. Operating license requirements
  3. Health & safety & employee health certificate validation
  4. Fire & safety
  5. Any additional governmental regulations

Plus, for front of house we plan a regular property review on a “mystery guest scheme” which gives invaluable constructive criticism direct from the customer.

Pre-opening Consultancy

The realization of a new hotel or restaurant (or the relaunch of an existing one) and the arrival of the first clients represents, of course, one of the most exciting but, at the same time, most difficult moments in this sector – and this is where we step in:

 

  • PRE-OPENING BUDGET
  • PRE-OPENING P&L PROJECTIONS
  • ASSIST THE ARCHITECTS, interior designers and/or other professionals with the overall design, functionality and cost efficiencies
  • BUDGETING and purchasing of all inventories and operating supplies
  • ARRANGING FOR SERVICES required in the ordinary course of operating the hotel including without limitation: electric, gas, water, sewer, telecommunications, equipment maintenance, building and grounds maintenance
  • SALES & MARKETING, advertising and public relations planning and activities designed to attract guests to the property from the opening day onwards
  • RECRUITMENT, hiring, orientation and training of all management and personnel customized for each individual asset property

Focusing on the unique selling points of your property, our management experts will develop a customized and creative strategic opening plan. Our proven and creative methodology of positioning new properties and innovating concepts has brought our clients solid results with an incredibly positive return on their investment. With our best practices and hands on approach we will turn your property to become a market leader and uncover its hidden revenue potential, driving both top line revenue and bottom-line profit.

Culinary Consultancy

We design the future of your food and elevate Food & Beverage performances.

We are passionately hands-on with our Culinary Team lead by our Corporate Chef/F&B Director offering culinary concepts for all food and beverage outlets including fine dining, buffets, casual dining in-room dining, banquets, and with a wealth of experience from Europe, Middle East, Vietnam and Caribbean there is much to be had.

Revenue Audit & Management Consultancy

Our services cover everything from in-depth revenue audits, revenue management training, market and feasibility studies, procedure and systems setup, budgeting, forecasting and 360 marketing plans.

Hotel Investor Advice

With our knowledge of the local market Private Palace Hotels offer investors the opportunity to further diversify their portfolios while generating potentially attractive returns.